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How Freight Shipping Works

CURBSIDE SERVICE
Orders that are too large to ship via Parcel UPS or FedEx are shipped freight. Freight shipments are handled a little differently from parcel shipments and are done by a 48' tractor/trailer. We are NOT responsible for inaccurate or undeliverable addresses. Keep in mind your shipping address must be able to accommodate the 48' truck (Semi). Freight shipping is expensive and non refundable once your item is in transit.  We’ve tried to make this process as easy and inexpensive as possible, but please contact us if you have any doubts.

Unlike White Glove Service, which is very expensive. Only one person is available at delivery and requires your assistance in unloading your shipment. This person is only responsible for curbside delivery. Please keep in mind some of the items on our site are very heavy.  Any additional services, such as two-person delivery or inside delivery are NOT included in the price of the item. The cost of these additional services varies from city to city. Here are a few examples:

  • Two person delivery or inside delivery $75.00 - $125.00
  • Residential address surcharge $65
  • Lifgate (mechanical elevator in the back of the truck) $150-$20

You may purchase these additional services directly from the shipping company when they call to schedule your delivery.  In most cases they will not be necessary if you are comfortable helping someone with a moderately heavy item.

SIGNING AND ACCEPTING THE DELIVERY
All shipments leave our warehouse or the factory in perfect condition.  The manufacturer and shipping companies do their best to ensure that your shipment arrives on time and without any damage. However, sometimes, damage does occur in transit. It is therefore very important that you inspect the delivery before signing the delivery receipt. Take your time checking the delivery, and make sure you are satisfied before signing. Drivers do expect you to do a thorough inspection. Once you sign, you have absolved the shipping company of any responsibility and it is almost impossible to have a claim honored.

If you notice any damage to the box/crate or just a lot of dents, slashes, openings on the corner or in things that cause you to suspect there may be damaged or missing pieces, make sure the driver clearly writes the problem on the delivery receipt (this will be very useful if a shipping claim must be made). More than likely there will be no problem with the shipment itself but this is a safety precaution.

FREIGHT TRANSIT TIME
Items are shipped directly from the warehouse to you by freight line. Shipments should reach the terminal nearest to you within two weeks of being shipped (this time frame varies depending on location) but please keep in mind that trucking companies do have delays caused by bad weather especially during winter months. Once the shipment reaches this terminal, the shipping company will call you to set up a delivery appointment. We recommend calling the company directly with your PRO# if you have not heard from them close to your delivery date. They deliver during the business week (Monday through Friday, excluding holidays) and require a four-hour shipping window for the appointment (for example 8:00 am - 12:00 or 1:00 pm to 5:00pm).